1. Unused credit packs
You can request a full refund of a purchased credit pack when every credit from that order is unused and none is reserved by a running task. Eligibility is checked per order, rather than against your combined account balance. Credits are normally used in purchase order, oldest first.
We do not offer routine partial or pro-rata refunds for a partially used pack. If credits from the order have been used or are reserved, we review defects, billing mistakes and other exceptional cases individually. This does not restrict Waffo Pancake’s refund decisions or rights required by law.
An approved refund revokes the credits covered by that refund. Free allowances have no purchase price and cannot be refunded for cash. Purchased credits do not expire merely because you have not used them.
2. Failed or rejected generation
Starting generation reserves one credit or an eligible free allowance. We confirm usage only when all three versions are ready and the required safety check passes. If generation fails, times out, is rejected, or finishes with fewer than three deliverable versions, that reservation is released automatically.
Returning a credit is different from refunding a card payment. An automatically returned credit remains available for a later edit. If your balance remains incorrect after the job has ended, contact support@imagetexttools.com so we can check the record.
Generating a new set after a completed edit requires another available credit or allowance. We do not offer an automatic free redo for a subjective preference, but a defective result, failure to deliver or material mismatch with the product description can be reviewed for an appropriate remedy.
3. How and when to request a refund
Use the Waffo Pancake support or buyer-portal option provided with your receipt or checkout for payment and refund requests. You may also email support@imagetexttools.com for product evidence, credit checks and help coordinating a request. There is currently no self-service refund button within ImageTextTools.
Include your purchase/account email, order reference, purchase date, reason for the request, and any relevant error message or screenshot. Do not send your password, full card number or card security code.
The Waffo Buyer Terms and Conditions define a refund-request period of 120 days from product delivery. Requests are reviewed rather than automatically approved. Any longer period or additional remedy required by applicable law remains available. Report a billing or delivery issue promptly so it can be investigated.
4. Duplicate, unauthorised or missing purchases
If a payment was duplicated, was unauthorised, or succeeded without credits reaching your account, contact Waffo Pancake through the support channel on the receipt or checkout. Contact us as well when the issue concerns credit delivery or product access. We will help verify the associated account and order.
A payment return page is not proof that credits were delivered. Avoid repeatedly paying for the same pack while confirmation is pending. Confirmed billing mistakes, non-delivery and technical defects are reviewed even when the ordinary unused-pack conditions do not apply.
5. Approval, payment method and timing
Waffo Pancake reviews payment refunds as merchant of record and may request more information. Under its Buyer Terms, an approved refund is processed to the original payment method within 14 business days of approval. The bank or payment provider may need additional time to display it; we cannot guarantee its posting date.
We do not require you to accept store credit instead of a payment refund to which you are entitled. If you disagree with a refund determination, you can raise a complaint through Waffo Pancake’s complaint-handling process and contact us for product-related evidence.
6. Cancellation and consumer rights
There is no subscription to cancel and no automatic renewal. For an existing purchase, follow the refund-request process above.
Consumers may have mandatory cancellation, cooling-off, warranty or refund rights depending on their location and purchase. Waffo’s Buyer Terms include consumer cancellation provisions, including a 14-day period in applicable cases and conditions for digital content. We do not treat use of this website alone as a blanket waiver of statutory rights.
This policy does not exclude rights required by law, Waffo’s merchant-of-record obligations, or remedies for an unauthorised transaction, non-delivery, defective service or misleading product description. Where those requirements conflict with our ordinary unused-pack rule, they take priority.
7. Image expiry and contacting us
Successful edits’ images are scheduled for deletion 24 hours after generation completes. Download your results before expiry; requesting a refund does not extend storage or restore deleted files. Image expiry does not itself remove your payment refund rights.
For help, contact support@imagetexttools.com. Our Terms of Service explain credit usage and acceptable use; our Privacy Policy explains the records retained for support and purchase verification.